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Privacy Policy

Last Upated: January 2026

Contents

1. Information We Collect

At Snap Skins, we collect the following information when you visit our website or make a purchase:

Personal Information

  • Name, email address, phone number
  • Shipping and billing address
  • Payment confirmation details (bank transfer receipts, transaction IDs)
  • Order history and purchase preferences

Device & Usage Data

  • Device type, browser, operating system
  • IP address and approximate location
  • Pages visited, time spent, search queries
  • Cookies and tracking technologies
  • Referral source (how you found us)

Voluntary Information

  • Customer service communications
  • Product reviews and feedback
  • Survey responses
  • Contest or giveaway entries

2. How We Use Your Data

We use the information we collect to:

Order Processing & Fulfillment

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Handle replacement requests for manufacturing defects
  • Process refunds when applicable (see our Return & Refund Policy)
  • Provide customer support

Communication

  • Respond to your inquiries
  • Send promotional emails (with your consent)
  • Notify you of new products or sales
  • Request product reviews or feedback

Website Improvement

  • Analyze site usage and performance
  • Improve user experience and navigation
  • Personalize content and recommendations
  • Debug technical issues

Security & Fraud Prevention

  • Prevent fraudulent transactions
  • Protect against unauthorized access
  • Maintain blacklist of customers who violated our policies
  • Comply with legal obligations

3. Data Sharing & Third Parties

We do not sell your personal information. We may share data with trusted partners who help us operate our business:

Service Providers We Work With:

Banking Services:

  • Pakistani banks and RAAST payment system for secure payment verification
  • We only receive payment confirmation details, not your full bank account information

Shipping Partners:

  • TCS, Pakistan Post (order fulfillment and delivery within Pakistan)
  • They receive your shipping address, phone number, and order details

Analytics:

  • Google Analytics (anonymized usage data)
  • Facebook Pixel (ad performance tracking)

Marketing & Email:

  • Email service providers (email campaigns, opt-in only)
  • You can unsubscribe anytime

Customer Support:

  • WhatsApp Business (customer communication and support)

Legal Disclosure

We may disclose your information if required by law, court order, or government request in accordance with the laws of Pakistan.

4. Cookies & Tracking Technologies

We use cookies (small text files stored on your device) to:

Essential Cookies (Required)

  • Remember your cart items
  • Keep you logged in
  • Process payments securely
  • Maintain site functionality

Analytics Cookies (Optional)

  • Track site usage and performance
  • Understand which pages are most popular
  • Identify technical issues

Marketing Cookies (Optional)

  • Show relevant ads on other websites
  • Measure ad campaign effectiveness
  • Personalize your shopping experience

Managing Cookies: You can disable cookies in your browser settings, but some site features may not work properly. Most browsers offer a "Do Not Track" option.

5. Your Privacy Rights

As a customer of Snap Skins, you have the following rights regarding your personal data:

Access Your Data

Request a copy of all personal information we have about you.

Correct Your Data

Update inaccurate or incomplete information in your account settings or by contacting us.

Delete Your Data

Request deletion of your personal information, subject to legal retention requirements (see Section 7 - Data Retention).

Opt-Out of Marketing

Unsubscribe from promotional emails by clicking "Unsubscribe" at the bottom of any email, or contact us.

Withdraw Consent

If we process your data based on consent, you can withdraw it anytime.

To exercise your rights: Email us at support@snapthatskin.com with your request. We'll respond within 30 days.

Note: Some data may need to be retained for legal, accounting, or business purposes as outlined in our Data Retention policy below.

6. Data Security

We take security seriously and implement industry-standard measures to protect your data:

Technical Safeguards

  • SSL Encryption: All data transmitted between your browser and our site is encrypted
  • Secure Servers: Hosted on protected cloud infrastructure
  • Payment Security: We do not store bank account numbers or sensitive financial information
  • Regular Backups: Data backed up daily to prevent loss

Administrative Safeguards

  • Access controls: Only authorized staff can view customer data
  • Employee training on privacy and security
  • Regular security audits and vulnerability testing

Important: No method of internet transmission is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

Order & Transaction Data:

  • Retained for 7 years for tax, accounting, and legal compliance purposes
  • Required under Pakistani tax laws and business regulations

Account Information:

  • Retained while your account is active
  • Deleted within 90 days after account closure request (excluding transaction history required for legal compliance)

Marketing Data:

  • Retained until you unsubscribe or request deletion
  • Deleted within 30 days of opt-out request

Blacklist Records:

  • Customer blacklist information (for policy violations, fraud, or COD abuse) is retained indefinitely to protect our business interests
  • Includes name, phone number, email, and shipping addresses

Website Analytics:

  • Anonymous analytics data retained for 26 months (Google Analytics default)

Right to Deletion

You may request deletion of your data by contacting us. However, we may retain certain information as required by law or for legitimate business purposes (fraud prevention, legal claims, etc.).

8. Children's Privacy

Our website is not intended for users under 13 years old. We do not knowingly collect personal information from children.

If you believe we've accidentally collected data from a child, please contact us immediately at support@snapthatskin.com, and we'll delete it promptly.

9. Changes to This Privacy Policy

We may update this policy periodically to reflect:

  • Changes in our business practices
  • New legal requirements
  • Customer feedback
  • New features or services

When we make changes, we'll:

  • Update the "Last Updated" date at the top
  • Notify you via email (for significant changes)
  • Post a notice on our website

Continued use of our site after changes means you accept the updated policy.

10. Contact Us

For privacy-related questions, requests, or concerns:

We aim to respond to all privacy inquiries within 48 hours during business days (Monday-Saturday).

Snap Skins is committed to protecting your privacy. Thank you for trusting us with your personal information.

Questions about our policies?

CONTACT US
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