Frequently Asked Questions
Find answers to common questions about Snap Skins products, ordering, shipping, and installation.
General Questions
What are device skins?
Device skins are thin, precision-cut vinyl wraps that adhere to your device's surface. They protect against scratches, scuffs, and fingerprints while giving your device a completely personalized look.
Unlike bulky cases, skins add virtually no thickness (only 0.2mm) and maintain your device's slim profile.
What is Snap Skins?
Snap Skins is a Pakistan-based device protection brand from Karachi. Our phone accessories shop has served customers since 2005 and has been fitting skins since 2013, and in 2024 we launched Snap Skins as our own brand.
We make precision-cut mobile skins in three ranges – 3M Premium, 3D Textured and Patterned – and a complete screen protection range: OG tempered glass and four hydrogel protectors, including privacy and UV-cured versions. Skins and hydrogel protectors are cut to order in our Karachi workshop for your exact phone model, across nearly 2,000 models.
Where is Snap Skins located?
We are based in Karachi, Pakistan. Our workshop and warehouse are located at:
A-526 (Shop-I), Gulshan-e-Hadeed Phase-II, Karachi, Pakistan
We currently ship to all cities across Pakistan. International shipping is not available at this time.
Can I find Snap Skins on social media?
Yes! You can find us on:
- Instagram: @snapthatskin
- Facebook: Snap Skins
- WhatsApp: +92 333 0242246
Follow us for new designs, promotions, customer photos, and application tutorials!
What devices do you support?
We cut for nearly 2,000 phone models from 24 brands, including Samsung, Apple iPhone, Xiaomi and Redmi, Vivo, Oppo, Realme, Infinix, Tecno, Itel, Honor, Huawei, Google Pixel, OnePlus, Motorola, Nokia and Nothing.
New phones are usually added within 1-2 weeks of launch. Not every product is made for every model, so your phone's page shows exactly what's available for it.
Our shop covers phones for now. For a tablet, a smartwatch or a phone that isn't listed, use our Device Not Listed page or email [email protected], and we'll tell you if we can make it.
Products & Materials
What material are Snap Skins made of?
It depends on the range:
- 3M Premium: genuine 3M vinyl with leather, wood and woven-fabric textures you can feel. Our thickest skin.
- 3D Textured: our own vinyl recipe, printed and then embossed for about 0.12mm of raised texture. Our thinnest skin.
- Patterned: our own vinyl recipe, in carbon fiber looks: classic weave, forged carbon and honeycomb.
Only skins with 3M in the name are made from 3M material. Every skin uses air-release adhesive for bubble-free application, peels off cleanly when you want it gone, and is blade-cut to 0.1mm accuracy for your exact phone model. Printed designs use UV-resistant inks to prevent fading.
What screen protectors do you offer?
Five, each matched to your exact phone model:
- OG Tempered Glass: 9H glass, the hardest surface for a flat screen. Gloss only, and not suitable for curved screens.
- Hydrogel Film: flexible film that wraps curved edges – and the only protector that can cover the back of your phone too.
- Privacy Hydrogel: anti-spy film. Your screen looks normal head-on and goes dark from the sides.
- UV Hydrogel: close to glass in thickness but still flexible. A UV-curable layer sealed inside the film sets hard after fitting, and the UV lamp is included.
- Privacy UV Hydrogel: UV hydrogel with the anti-spy layer built in.
All four hydrogels come in Gloss or Matte. Privacy is only available as hydrogel film – there is no privacy tempered glass – and privacy films may not work with the in-display fingerprint sensors of some older phones. We don't sell curved tempered glass, because it is fitted by pouring liquid UV adhesive onto the screen, which can seep into the phone.
Not sure which to pick? Our screen protector guide compares all five side by side.
What does a skin cover?
Every skin covers the back and sides of your phone, with cutouts for the camera and everything else that needs one. It's precision-cut for your exact model, so every cutout lines up.
Can I get a screen protector in a custom size?
Yes! We can cut any screen protector to your requested dimensions. Send us your measurements via WhatsApp (+92 333 0242246) when ordering, and we'll adjust the protector to match before shipping.
What finishes are available?
It depends on the product:
- Skins: the finish comes with the range – real textures on 3M Premium (leather, wood, woven fabric), raised embossed print on 3D Textured, and carbon fiber looks on Patterned.
- Hydrogel protectors: Gloss keeps your screen looking the way it was made; Matte cuts glare and fingerprints and gives the smooth glide gamers prefer.
- Tempered glass: gloss only.
Will the skin protect my device from drops?
Skins are not a replacement for a case. Our 3D Textured and Patterned skins focus on premium scratch and scuff protection, while 3M Premium skins add a degree of bump protection thanks to their extra thickness – but no skin will absorb a serious drop.
For full drop protection, pair a skin with a case. Most of our skins are case-compatible!
Do skins interfere with wireless charging?
No. Our skins are thin enough (0.2mm) that they do not interfere with wireless charging functionality. Your device will charge wirelessly just as it would without a skin.
Do skins make my phone overheat?
No. Skins are thin vinyl, not an insulating shell. Your phone actually runs cooler with a skin than inside a typical case, while still staying protected from scratches and wear.
Are the colors exactly as shown on the website?
Colors may vary slightly (up to ±10%) between your screen and the actual product due to monitor calibration differences. This is industry standard and not considered a defect.
Do you offer custom designs?
Yes. Send your photo or artwork on WhatsApp (+92 333 0242246) with your phone model, and we'll confirm the price and turnaround before we make it. Custom designs usually take 3-5 business days to produce.
There's no upload tool on the website yet, so WhatsApp is the way to order one.
Orders & Pricing
How much do your skins and protectors cost?
- Skins: Patterned Rs 899, 3D Textured Rs 1,199, 3M Premium Rs 1,499
- Screen protectors: OG Tempered Glass Rs 499, Hydrogel Film Rs 599 for screen or back (Rs 999 for both), Privacy Hydrogel Rs 1,099, UV Hydrogel Rs 1,299, Privacy UV Hydrogel Rs 1,699
- Application tools: from Rs 349
The price is the same whichever phone model you choose. Prices are in Pakistani Rupees (PKR), and orders over Rs 1,500 ship free.
Do you offer any discounts?
Yes, two kinds:
- Bundle discount: buy any 2 skins or screen protectors together for 15% off, or 3 or more for 25% off. Mix and match freely – it applies automatically, no code needed. Tools aren't included.
- Returning customers: enter your previous order number as a coupon code at checkout for 15% off.
One discount applies per order, and checkout automatically keeps whichever saves you more.
Do I need an account to place an order?
No, but we recommend it! You can checkout as a guest, but creating an account gives you:
- Order history and tracking
- Saved addresses for faster checkout
- Access to exclusive offers and loyalty discounts
- Easier replacement/refund requests
How do I place an order?
Ordering is simple:
- Browse our shop and select your device model
- Choose your preferred design and finish
- Click "Add to Cart"
- Proceed to checkout
- Enter your shipping details and contact information
- Select your payment method
- Complete your order
You'll receive an order confirmation email with all the details.
Can I modify or cancel my order?
Cancellation: You can cancel your order within 2 hours of placing it, before production starts. Contact us immediately via WhatsApp (+92 333 0242246) or email.
Modifications: Once an order is placed, modifications (design, device model, address changes) are not possible after production begins.
After production starts, cancellation or modification is not possible, and you are obligated to receive and pay for the order.
What if my device isn't listed?
First, search for your exact model name in the search bar at the top of the page. If it isn't there, request it on our Device Not Listed page.
Requests are free, and adding a model typically takes 7-14 days once we can get an accurate template. We'll let you know when it's ready to order.
Payment
What payment methods do you accept?
We accept two payment methods for customers in Pakistan:
- Cash on Delivery (COD): pay in cash when your order arrives
- Direct Bank Transfer or RAAST: pay into our bank account or with our RAAST ID – the details arrive by email after you order
How does bank transfer payment work?
After placing your order:
- You'll receive an email with our bank details and RAAST ID
- Complete the payment within 24 hours
- Send payment proof (screenshot) to WhatsApp: +92 333 0242246
- Once verified, you'll receive a confirmation email
- Your order enters production within 2 hours of payment verification
Note: All bank charges or transfer fees are the customer's responsibility.
Is Cash on Delivery (COD) available?
Yes, cash on delivery is available across Pakistan. A few things to know:
- COD orders may require phone verification before processing
- COD charges (if applicable) will be added to your order total
- Customers who previously refused COD orders are not eligible for COD
If you've been blacklisted from COD, you must pay via bank transfer.
What happens if I don't pay within 24 hours?
For Bank Transfer/RAAST ID orders:
- Your order will be held for 24 hours
- If payment is not confirmed within this period, your order will be automatically cancelled
- You'll need to place a new order if you still want the product
Is my payment information secure?
Yes! We never store your bank account details or card information. All payment proofs and transaction details are kept confidential.
Important: Never share payment information through unofficial channels or third parties claiming to represent Snap Skins.
Shipping & Delivery
Where do you ship?
We currently ship to all cities and towns across Pakistan – from Karachi to Gilgit! No location is too remote.
International shipping is not available at this time.
How much is shipping, and how long does delivery take?
Orders over Rs 1,500 ship free. Below that, the delivery charge for your location is shown at checkout.
We pack and dispatch orders within 24 hours, and delivery usually takes 2-4 working days to major cities, including Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, Quetta, Multan and Faisalabad. Smaller towns can take a little longer.
How long does it take to process my order?
- Standard orders: packed and dispatched within 24 hours (bank transfer orders: within 24 hours of payment being verified)
- Custom designs: May take 3-5 business days depending on complexity
- Bulk orders (10+ items): Processing time will be communicated separately
How can I track my order?
Once your order ships, you'll receive:
- A tracking number on WhatsApp and in your shipping notification
- A link to follow your parcel
You can also track your order through your account dashboard or our Track Order page.
What if my order is delayed or lost?
If your package is delayed beyond the estimated delivery date:
- Check the tracking information first
- Contact us within 7 days of the expected delivery date
- We'll file a claim with the carrier
- If the package is confirmed lost, we'll send a replacement at no cost or issue a full refund
Returns & Replacements
What is your return policy?
Due to the custom-made nature of our products, we operate under a strict No Returns policy. We do not accept physical returns of products.
Each skin and screen protector is made specifically for your phone model and design, so once it's made it cannot be resold or reused.
Can I get a refund?
Refunds are available only in these specific circumstances:
- Order cancelled before production (within 2 hours of placing)
- Product unavailable (we can't fulfill your order)
- Wrong item sent (our error – you can choose refund or replacement)
- Lost parcel (courier fault, claim approved)
Refunds are processed within 5-7 business days to your original payment method.
For complete details, see our Refund and Return Policy.
What if I receive a defective product?
We offer free replacements for verified manufacturing defects:
- Shipping damage: Report within 24 hours of delivery
- Wrong item sent: Report within 3 days of delivery
- Manufacturing defects: Report within 7 days of delivery
To request a replacement:
- Contact us at [email protected] or WhatsApp +92 333 0242246
- Provide your order number
- Include clear photos/video of the defect
- We'll verify and ship a replacement within 2-3 business days (no return required)
What is NOT covered for replacement?
The following do not qualify for replacement:
- Wrong device model selected by customer
- Change of mind after ordering
- Application difficulties or user error
- Minor color variations (±10% is normal)
- Small fit differences within ±3mm (from model variations or stretching during application)
- Damage after application
- Normal wear and tear
What if I ordered the wrong device model?
Unfortunately, if you selected the wrong device model during ordering, we cannot offer a refund or replacement.
Tip: Check your device settings (Settings → About Phone) or the original box to confirm your exact model before ordering.
Application & Care
How do I apply the skin?
Here's a quick overview:
- Practise first with the clear practice skin included in every skin order
- Clean your device with the included alcohol wipe, then dry it with the microfiber cloth
- Peel the skin carefully from the backing paper
- Align the skin with your device's edges and cutouts
- Apply slowly from one end, pressing out air bubbles with the squeegee as you go
- Apply heat for 3M skins and curved edges – a heat gun or heat pen from our Tools section seals the edges perfectly; a hairdryer on low heat works too. 3D Textured and Patterned skins only need heat if your phone's edges curve
- Press firmly around all edges and cutouts
We include application instructions with every order, and our installation guide walks through every step.
Can I fit a hydrogel or UV protector myself?
Yes. Every hydrogel has a two-piece application layer: you line it up dry, then fit one half at a time, pushing the air out as you go. The pack includes a squeegee, an alcohol wipe and a cleaning cloth.
UV hydrogels also come with the UV lamp. On a curved screen, pass it over the film after fitting to set it hard straight away. On a flat screen you can skip the lamp – the film cures by itself within a few days. Tempered glass is simpler still: wipe, dry, line it up and press.
Tip: after fitting any screen protector, delete and re-register your fingerprint. That fixes most recognition problems.
What if I get air bubbles during application?
Don't panic! Air bubbles are common during application. Here's how to fix them:
- Small bubbles: Press firmly toward the nearest edge to push the air out
- Stubborn bubbles: Use a hairdryer on low heat to warm the vinyl, then press out the bubble
- Tiny bubbles: Most tiny bubbles will naturally disappear within 24-48 hours
Can I reapply the skin if I mess up?
You can carefully peel and reapply the skin once or twice during initial application. However:
- The adhesive weakens with each removal
- After the skin has fully bonded (24+ hours), removal and reapplication is not recommended
- Damage from reapplication is not covered under our replacement policy
Tip: Take your time during the first application!
Do skins leave glue residue?
Almost never. Our skins use a clean-removal adhesive, so they peel off without sticky marks in nearly all cases. Residue only tends to appear after a year or more of use – and even then, it wipes away easily with isopropyl alcohol.
How do I remove the skin?
To remove the skin:
- Apply heat using a hairdryer or heat gun on low/medium heat
- Start from a corner and peel slowly at a 45° angle
- Keep heating as you peel to prevent tearing
- Clean any residue (if any) with isopropyl alcohol
Our skins are designed for residue-free removal.
How long will the skin last?
With proper application and care, our skins typically last 12-18 months or longer.
Care tips:
- Avoid harsh chemicals or cleaners
- Don't peel at the edges
- Keep away from excessive heat
Are skins case-compatible?
Most of our skins are case-compatible! The thin 0.2mm profile allows most cases to fit normally.
However:
- Very tight-fitting cases may cause edge lifting
- Some textured skins may be slightly thicker
- We recommend testing your case fit after application
Account & Privacy
How do I create an account?
Creating an account is easy:
- Click on "My Account" in the website header
- Enter your email address and create a password
- Fill in your name and contact details
- Verify your email (if required)
- You're all set!
You can also create an account during checkout.
I forgot my password. What should I do?
No problem! Here's how to reset it:
- Go to the login page
- Click "Forgot Password?"
- Enter your registered email address
- Check your email for the reset link
- Create a new password
If you don't receive the email, check your spam folder or contact us.
How is my personal information used?
We use your information to:
- Process and fulfill your orders
- Send order updates and shipping notifications
- Provide customer support
- Send promotional emails (only with your consent)
- Prevent fraud and maintain security
We never sell your personal information to third parties.
For complete details, see our Privacy Policy.
How can I delete my account?
To delete your account and associated data:
- Email us at [email protected]
- Include your registered email and request account deletion
- We'll process your request within 90 days
Note: Some data (order history, transaction records) may be retained for legal compliance purposes.
What happens if I'm blacklisted?
Customers may be blacklisted for:
- Refusing COD orders after production
- Fraudulent activity
- Repeated false claims
If blacklisted:
- COD option is removed
- All future orders require advance payment via bank transfer
- We may refuse to accept orders
Blacklist status is permanent in most cases. Contact [email protected] if you believe this was done in error.